FAQ

Frequently Asked Questions

For straightforward customer guidance, how do I follow the progress of a shipment? The applicable operating policy is as follows: our team provides a tracking number for every shipped order and send it using the contact information provided at checkout.

For straightforward customer guidance, what is the no-reason return and exchange option? On this point, the operating policy confirms that yes. As a direct statement of our practice, a no-reason return or exchange may be requested within 30 days after delivery.

For straightforward customer guidance, will I have to pay for an authorized return label? As a direct statement of our practice, yETI pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

For straightforward customer guidance, when does an approved credit return to the original payment method? For purposes of this operating policy, after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. Within YETI's operating policy, the bank or card issuer may require additional posting time.

For straightforward customer guidance, what payment card brands are supported? Within YETI's operating policy, we make available Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Our operating policy makes the position clear: available methods are shown at checkout.

For straightforward customer guidance, where can I send a customer-service request? Our operating policy makes the position clear: email Support@durabledrinkware.shop, call 423-492-9577, or write to 1179 Faxon Ave, Memphis, Tennessee, 38105, United States. YETI describes its operating policy in these terms: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).

For straightforward customer guidance, what is the order-cancellation rule? YETI describes its operating policy in these terms: an order may be cancelled before shipment. Customers relying on this operating policy should understand that after shipment, the Refund Policy applies.

For straightforward customer guidance, how does the store determine applicable taxes? Customers relying on this operating policy should understand that taxes are charged when required by applicable law.

For straightforward customer guidance, what does the current catalog include? The applicable operating policy is as follows: we maintain insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. On this point, the operating policy confirms that current availability, product details, options, and prices are shown on each product page.

For straightforward customer guidance, what does standard shipping cost? On this point, the operating policy confirms that yes. As a direct statement of our practice, standard shipping for U.S. orders is free.

For straightforward customer guidance, what is the usual order-to-delivery timeline? As a direct statement of our practice, order processing in the usual course takes 1–2 business days. For purposes of this operating policy, estimated carrier transit after dispatch is 4–6 business days.

Merchant Contact Record
As a direct statement of our practice, customers can rely on this operating policy together with the following verified store details.
Brand/store name: YETI
Business name: YETI
Physical and default return address: 1179 Faxon Ave, Memphis, Tennessee, 38105, United States
Telephone: 423-492-9577
Email address: Support@durabledrinkware.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)